FAQ's

Yes, we welcome alterations and changes but new menu items that we don’t have in our menu are subject to our Head Chefs Discretion.

Yes we provide all types of dietary restrictions including kosher options, and pescetarian in all categories of our foods.

For Weddings and Private Events we recommend a lead time of at least 1-2  months and for corporate deliveries usually 48 hours will  suffice. We recommend you plan your order with time.

Our cut-off time is usually the day before the delivery by 12:00pm to make any alterations or want to add a new order. Any orders placed after 12:00pm for the next day will incur a late ordering fee. If you have an order for Monday the cut off time to make any changes, or add a new order is Friday by 12:00PM.

For regular dessert orders such as Petit fours, 8” cakes and 9” pies, individual desserts etc. If they are placed a day in advance by 12:00pm we are able to accommodate. If you wish to order full sheet, half sheet and or quarter sheet cake  those require a 2-3 day window depending on the cake type.

Yes, our Vendors are happy to prepare a selection of menu items for your enjoyment when you come in to plan your event. Since we do not keep premium or non-seasonal ingredients on-hand for tastings, we must usually shop locally for ingredients at retail stores. To offset some of our out-of-pocket expenses, we charge $75 per person for tastings. If you sign a contract with us, we will deduct 100% of the tasting charges from your balance due.

We are fully licensed and insured. Our staff are covered by worker’s compensation.

Yes. Not only can we arrange for the rental of the standard party items such as tables, chairs, linens, China, glassware, and silverware, but we also have access to fine China, crystal, and specialty linens. We can also arrange for larger items such as canopies, stages, dance floors and more.

Yes. Our bartenders and servers are trained, professional, and just plain nice! We carry full liability insurance for both food and alcohol service. As a general rule, you need to allow one bartender per 50 guests for beer and wine bars and one bartender per 30 guests for full bar service. But it can vary according to type of bar or level of movement in the service.

We will open and serve beverages you supply at no additional charge.

Our trained, professional staff are attired either in black uniforms or uniforms with long, black bistro aprons. They are professional, neat, and always ready to help!

We will set up the tables, dress and set the tables, clear the tables, break down the tables and chairs and clean the service/kitchen area, leaving it as we have found it.

When we provide your personalized proposal, we list all of our estimated charges in order to provide you with a complete proposal. In addition to the package per person price, we include the following in each proposal: delivery fee, rental upgrades or additions (that we obtain on your behalf), labor charges for service staff, sales tax and if it’s an event we charge an event production fee to offset the costs associated with preparing for  an event.

Gratuities are not itemized in the bill (unless directed to do so by the client), nor are they required. They are, however, graciously accepted by our staff for a job well done. We do not put tip jars on bars for private parties and weddings.

Yes, we do carry packaged individual meals, all our items can be individually packaged as we charge a packaging fee per item.

Our order minimum during the week is $350 dollars which includes the delivery fee and sales tax. For the weekend we have a minimum order of $1000 dollars per delivery.

We charge for our staff by the hour, based on a five-hour minimum per staff person. We do our best to estimate the amount of time that our staff will be needed for your event. However, since many variables exist, the final cost is based on the actual time worked. For large full-service events, we require an Event Manager to oversee staff and ensure the coordination of a successful event.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.