Hours/days of operation:

Office hours are 8:00 am to 5:00 pm, Monday-Friday. Cut-off time for standard next day orders is 12:00 pm (including changes, cancellations, or any final amendments). Please
note that orders -or changes if we can accommodate them- received after 12:00 pm for next day will incur in a $65.00 late fee). Deliveries before 7:00 am or after 5:00 pm are
available for a fee (equal to $45.25 per hour before 7:00 am or after 5:00 pm). We recommend all catering be booked 48 hours in advance to ensure your requests are met. Custom
ordered items cannot be cancelled once in production or after purchase

Delivery window:

30 minutes delivery window is required for all standard catering orders; however, deliveries for 50+ guests, or including rentals, staff, bar, or décor will require a wider window.
We follow a strict routing system; hence, an exact delivery time cannot be guaranteed due to traffic and other unforeseen conditions. Please be conscious with our drivers, as they
have a tight schedule to complete; any distraction will imply a delay in the next delivery. If the driver arrives within the requested window and the location is not ready for set up,
we cannot guarantee the driver will be able to wait until the delivery area becomes available

Delivery fees:

Corporate delivery fees (per occurrence): San Francisco $85 – San Mateo $65 – Menlo Park $55 – Palo Alto $65 – Redwood City $55 – Mountain View $65 – Santa Clara $85 –
San Jose $85 Oakland/Berkeley $95- Hayward/Union City $85.
Bookings for over 50 guests, requiring large, upscale or theme set ups, or requiring rentals or staff incur in an event production fee (equal to 20% of the food and beverage cost,
with a base rate of $82.50 minimum, if 20% is lower).

Rental delivery fee $145

Substitutions

We reserve the right to make substitutions when necessary. Prices are subject to change without notice.

Event production fee:

Delivery fee is replaced by an event production fee on any booking for over 50 guests, and/or requiring rentals, staff, themed decor, bar service. An event production fee offsets
additional costs not contemplated on pricing a standard food item, such as specialty display equipment and related maintenance, additional labor, third party charges, decorations,
etc. (a regular delivery fee only contemplates a delivery within 5-10 miles from our nearest catering kitchen, 1 standard linen, and a standard set up)

Delivery minimum amount:

A minimum of $350.00 PER DELIVERY between SAN FRANCISCO and SAN JOSE will be required to process any corporate order (during weekdays, business hours). Please
contact our representatives to enquire about private events minimum and terms of service. A minimum of $700.00 PER DELIVERY to EAST BAY AREA.

Items Minimum:

Items minimum: the minimum is 10 orders PER KIND, unless items are marked with a 20 or 50 orders minimum (*some options can be accommodated for 5 guests and up, such
as most vegetarian meal packages).

Weekend (corporate) orders:

By appointment only and must meet a minimum of $1,000.00 in food items per delivery to be processed. Weekend delivery fees are not the same as weekday delivery fees (e.g.:
San Francisco weekend delivery starts at $125.00).

Cancellations:

We manufacture to order. Cancellations on orders are welcome up to 48 hours before the event (before 12:00pm), unless the items requested are already in production, or if the
order includes rentals, staff, custom items, cakes and specialty desserts, or items that have already been ordered or purchased. Any order cancelled outside this time frame will be
charged in full. Please note that confirmed orders that include staff, rentals, specialty items, and/or bar service must be cancelled no later than five full business days in advance.

Confirmations:

Please review that everything in your order is accurate and email your confirmation to your Account Executive. Unconfirmed orders will not be sent to production. Any custom
menu, events that include bar service, rentals or staffing must be confirmed and finalized five (5) full business days prior to the event date

Payment:

We accept Visa, Master Card, and American Express (*Amex payments incur in a processing fee). Check or Direct Deposit payments must be received within 14 days from
invoice date. Otherwise, the full amount due plus an additional late fee will be charged.

Compostable utensils fee:

We proudly carry eco-friendly utensils at $1.50 per person. These products are odorless, completely non-allergenic and fully compostable.

Rental delivery fees:

Rental delivery fees start at $145 and require a 2-hour delivery window. Rental fee does not include set up or breakdown or lost/damaged items fees. Rentals are only available in
conjunction with catered food.

Lost or damaged items:

Lost or damaged items will be added to your invoice. Customers will be notified of the missing/damaged items and if not returned (within three business days), they will be
added to the invoice.

Deposit:

Any order over $5,000 requires 50% deposit 5 days prior to the delivery date.